When it comes to broadband, you want it to be working in your old home up until the day you leave, and you want it to be ready and waiting for you when you arrive at your new place. And you don't want it to be too much of a fuss to sort out.
In this guide we'll take you through what to do if you're moving home and are a BT broadband customer. The number of options open to you depends on where you're moving to and whether you're still in the minimum contract period, but the moving process should be pretty straightforward whatever the case. If you're moving home and happy to stick with the BT broadband package you have at the moment — or are in your minimum contract period and can't get out without paying a hefty cancellation charge — the process really is quite straightforward.
BT has a dedicated moving home service that will take care of everything — all you need to do is fill in your phone number, BT account number, your new address and your moving date.
BT will do the rest. It's recommended you give BT at least two weeks' notice before your moving day and you can tell BT about the move up to 90 days in advance if you so wish. It's also important to note that by sticking with your current plan, you won't be entering into a new minimum term contract when you move, you'll simply carry on where you left off. It's highly unlikely that BT won't be available at your new place since the Openreach network it uses covers the vast majority of UK postcodes.
In the unlikely event that BT broadband isn't available at your new address, BT will waive any cancellation fees that may apply as they cannot provide the service you signed up to. You may feel that as you're moving home, it's also the perfect time to upgrade your BT broadband package.
You may also want to add BT TV to your broadband deal, take advantage of all the European football on BT Sport or simply upgrade from standard broadband to fibre. If you have a broadband-only package, however, sort out your new phone line first - then contact Plusnet when you know the installation date.
Once it's all arranged you should be online by the end of your moving day, or by the end of your installation day if an engineer is called out. You can watch free-to-air TV on your YouView box the second you move in and set it up… but you'll need broadband for catch up and on demand. Cost: Free if you take out a new contract, but a fee applies if you continue the same one. Another fee applies on top of that if you need a new line installed. Since you're encouraged to get a new contract anyway, it's not difficult to arrange an upgrade or a downgrade should you need to.
And if you upgrade from standard broadband to fibre, Plusnet will supply a free router. What to do: Sky has a portal for arranging a home move through 'My Account' on its website www.
For Sky TV, remember you'll need a satellite dish - so if your new property doesn't already have one, an engineer will need to come and install it. They'll give you an installation date, and, provided everything else is sorted out, you should be online from that point.
Cost: Transferring the package itself is free, but any installation, such as a satellite dish, will cost extra. What to do: You can arrange your home move through TalkTalk's website using its Moving Home portal - just make sure you have the full address of your new home and your moving date.
If you need to change your services - for instance, if you have fibre at your old place but can't get it in your new home - you'll need to sign a new contract. If fibre optic broadband is available in your new area and you stick with it, that's no problem.
If fibre isn't available and you need to downgrade, that's no problem either - you'll just get a new contract.
What to do: Call Virgin Media 's www. When moving day comes, take your equipment with you, as you may be able to install it yourself.
Cost: There's an admin charge, though installation itself is free. Personal use only. NOW account required and terms apply. Netflix Terms of Use apply - see www. VIP — for those who want everything TV has to offer and more.
For Broadband Unlimited customers, taking Essential or Sport: as you will not have sufficient line quality and speed, content is only available in standard definition. NOW Membership will only be available to watch via the app on your set-top-box and compatible devices and not through the electronic programme guide. The latest movies to rent or buy in the BT Player.
Pause, record and rewind these channels on your BT TV set top box. All add-ons have a monthly minimum term and renew automatically until cancelled.
Min line speed and compatible equipment required. No hayu and limited Kids content available. Full HD-capable device, compatible home cinema system and broadband min. If you watch Netflix on a TV box it will not count towards your broadband usage. Watching on your laptop or other device will. See www. Amazon Prime Video: Amazon. Offer subject to change. Amazon, Amazon Prime Video and all related logos are trademarks of Amazon. Each NOW Membership has its own free 7 day trial.
Your 7 day free trial will start from the date you place your order. We may ask for the email address you used to set up an existing or recent NOW account.
At the end of the free trial, the NOW Membershipwill automatically renew to its standard price per month. You will be charged for a full month of content to your payment method, which will be added to your next BT bill, unless you cancel your NOW Membership before the end of the free trial. To cancel, go to My BT and turn off the auto-renewal. See our tariff guide for details of all our standard prices. Where calling plans include a set number of minutes we always round up to the nearest minute.
Pay As You Go: 30 day minimum term. Maximum of calls to and numbers. Unlimited Minutes: 30 day minimum term. Includes calls to landlines in 36 International destinations.
For residential customers on a BT Calling Plan. Minimum 1 month term. Fair use policy calls over minutes a month will be charged from 6p a minute and Terms and Conditions apply. Some regions are included or excluded within countries:.
Opt-in is required. No minimum call commitment applies. The call return feature will not be available if the person leaving the message has chosen to withhold their number or if the call was from an international number.
Customers who use Call Barring should note that calls to will be barred under outgoing Call Barring option 1. This is because calling may lead to a chargeable call. A facility fee of 35p, will also be charged for the call set-up attempt. Some social alarm and burglar alarm equipment may not be compatible with BT Answer Please check with your supplier. Dialling BT without using Call Return is free. The Call Return feature of BT costs a fixed fee of 35p. The fee will apply when you press 3 to return your last caller's call.
This charge applies whether or not the call is connected. If you don't want your number to be obtained through Caller Display or Call Return , dial before making your call. To block nuisance calls you need the Caller Display service to be active on your account.
See landline details. Available to new and existing BT customers that sign up for an 18 month minimum term. Available to new and existing standard BT line rental customers. A month minimum term applies for new line rental contracts. You can pay for Line Rental Plus by any method unless you take another service that requires payment by Direct Debit. Connection charges may apply.
PromptCare operates between 8am and 6pm on weekdays and Saturdays. We aim to repair a fault by midnight on the next working day after you report the fault to us unless a specific appointment date is agreed. Faults reported after 9pm Monday to Saturday, or anytime on Sundays or on public or bank holidays, will be treated as if you reported the fault at 8am on the next working day.
PromptCare is not available on telephone lines provided using fibre technology. Renews automatically until cancelled. Includes HD content and Dolby Atmos on selected events, minimum line speed and compatible device needed. Maximum of 2 devices may be used simultaneously. Prices and BT Sport content subject to change at any time.
BT Sport is also available on the Sky Digital Satellite Platform for all new and existing BT broadband customers who sign up for 12 months or have 12 months remaining on their contract; ongoing renewal needed to get discounted BT Sport. Sky box and active viewing card required. Excludes Multiscreen. UK only. There's a one month minimum term. It must be taken with a standard BT Sport subscription. E-billing required.
New month BT Broadband contract required. One discount code per mobile phone purchase. You must redeem your discount code within 9 months of our order confirmation email. There is no cash alternative to this offer. Any purchase made will be subject to BT Shop standard terms of sale.
BT reserves the right to suspend or cancel the offer at any time. See btwifi. BT Mobile customers get access to the wi-fi hotspots already available to existing BT Broadband customers. Check Coverage checker before buying. Speeds vary by location, coverage and demand. The speeds you get on your phone will be lower, and depend on things like the number of users, distance from the mast and the type of 4G phone you have. This add on is valid from the moment you buy it and then runs on a 30 day rolling contract.
USA Data Roaming add-ons are no longer available for sale. They are valid for 30 days or until you've used up all the data — whichever comes first. Wi-Fi connection required. All calls or texts charged as per your BT Mobile plan. See Wi-Fi Calling. Available on selected enabled BT Mobile handset plans and iPhone 6 and above. See 4G Calling. Available on selected enabled BT Mobile handset plans. You can do this at bt. You might have to pay an upfront fee for your device. If this payment fails for example due to lack of funds , your pre-order may be cancelled.
You can cancel your pre-order at any point until we charge your card for this upfront fee. This does not affect your statutory rights to change your mind within 14 days of receiving your device and only pay for the services you have used.
If this payment fails for example due to lack of funds , your back-order may be cancelled. You can cancel your back-order at any point until we charge your card for this upfront fee. Discounted price for BT broadband homes excludes business. Payment is by direct debit and subject to credit status. You also would not need to pay additional fees for your line transfer and reconnection as long as you meet the following criteria:.
Below are a few essential things you should consider if you are thinking of moving into a new place. Following these tips will minimize the stress and possible delays you might experience during the big day. Moving into a new house means that you have to prioritize your phone line and internet connection along with your other essential household utilities.
Broadband coverage vary depending on where you live. So, we recommend you check the available deals in your new address before contacting BT. You might see faster and more affordable network options, or perhaps your current broadband plan is not available in your new place.
For instance, you can get their Superfast Fibre installed in your new place. You can use their broadband checker to determine the best deals and possible internet speed in your area.
For a smooth moving day, you would need to choose a well-respected removal company. You can speak to your current network provider to check whether they offer a home move service. If they do, make sure to inform them about your moving date to prevent any delays on the actual day. When packing your things, you might notice several items that you would no longer need.
If so, we recommend you sell them on eBay or donate them to a charity shop. For the things that you would be bringing to your new home, make sure to get insurance for them, especially during transit. You can place your non-essentials in cardboard boxes for a more comfortable pick up during your moving day. Moving to a new place would mean leaving behind familiar faces.
Make sure to inform your dentist, doctor, and household suppliers that you are leaving your area. Try to contact your bank, employers, school, as well.
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